Cookie Segelstein
Frequently Asked Questions
Click on the questions below to see the answers.

Q: Do you come to my home or office?

A: I can work on your computer in your home or office, or remotely. See the Rates page for price info.

Q: How do I make sure my documents aren’t lost?

A: You should back them up before I begin work, but if you are not sure how to do that, I can do it for you.

Q: What should I have ready before you come?

A: All original discs provided by Apple if you have them and installation discs of all the software you have installed.

Q: Do you work on PCs or just Macs?

A: Just Macs, though I have nothing against PCs. Some of my best friends have PCs.

Q: Do you replace parts on my computer?

A: I can upgrade memory for you. But I don't do hardware repairs, only software and Operating System issues. Believe it or not, most problems are not hardware based.

Q: What if you just can’t fix my problem?

A: If I diagnose that the problem is NOT a hardware issue, and I can’t fix it, I won’t charge you. If after running tests, I diagnose that you have a hardware issue, I will charge a diagnosis fee and recommend a repair service.

Q: Are you certified by Apple?

A: Yes, I am. The Apple certification logo used on this website is awarded exclusively to Apple Certified Support Professionals (ACSP).